Refund policy

Refund & Return Policy

We want you to love your Luxora purchase. If something isn't right, here's how returns work.

Return Window You have 30 days from the date of delivery to request a return.

Condition for Returns Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return Email metroluxora@gmail.com with your order number and reason for return. We'll walk you through the next steps.

Refunds Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days.

Non-Returnable Items Final sale items, gift cards, and any items marked as non-returnable at the time of purchase are not eligible for return.

Damaged or Incorrect Items If your order arrives damaged or you received the wrong item, contact us within 7 days of delivery with photos, and we'll make it right at no cost to you.

Questions? Reach out anytime at metroluxora@gmail.com.